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Shipping, Returns & Policies

SHIPPING

Currently our web store supports shipping just within the United States and Canada but if you are a buyer from outside these areas please email dave@onpointinkjet.com and we will see how we can accommodate you needs.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

For all items that are listed as being in stock typically ship out within one business day of the receipt of payment for your order.

It is the customer's responsibility to check packages for shipping damage. If there is visible damage to a package, refuse delivery and call us immediately at (617) 903-7024 or email dave@onpointinkjet.com

 

RETURN & REFUND POLICY

You may return any items within 14 days provided that the individual parts are unopened and remain in their original packaging. Return shipping costs are the responsibility of the purchaser, except in cases where we have shipped you the wrong part. In such cases OnPoint Inkjet will pay the return shipping costs.

You should expect to receive your refund within 1-3 business days of us receiving the item. Refund will be given in the same way it was received Check, Debit or Credit Card.

These parts are intended for installation by factory trained and authorized technicians. We assume no liability for improper installations. Please view the "Terms & Conditions" below for full details.

 

TERMS & CONDITIONS 

1. Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trademark law.

2. Disclaimer

Due to the nature of printer parts and the many factors that go into installing them, the products sold on OnPoint Inkjet’s web site are provided "as is". OnPoint Inkjet makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, OnPoint Inkjet does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the products on its internet web site or otherwise relating to such materials or on any sites linked to this site.

3. Limitations

In no event shall OnPoint Inkjet or its suppliers be liable for any damages (including, without limitation, damages for loss of printer consumables, or profit, or due to business interruption,) arising out of the use or inability to use the materials on OnPoint Inkjet’s Internet site, even if OnPoint Inkjet or and OnPoint Inkjet authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

4. Revisions and Errata

The materials appearing on OnPoint Inkjet's web site could include technical, typographical, or photographic errors. OnPoint Inkjet does not warrant that any of the materials on its web site are accurate, complete, or current. OnPoint Inkjet  may make changes to the materials contained on its web site at any time without notice. OnPoint Inkjet does not, however, make any commitment to update the materials.

5. Links

OnPoint Inkjet does not continuously review all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by OnPoint Inkjet of the site. Use of any such linked web site is at the user's own risk.

6. Site Terms of Use Modifications

OnPoint Inkjet may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

 

Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy. 

  • We collect information from you when you register with our site, fill out a form or place an order. This information may include email address, physical address, name and phone number.
  • We will collect and use of personal information solely with the objective completing transactions, making improvements to our site, sending periodic emails and offering a personalized customer experience. You may unsubscribe from marketing emails at any time via a link at the bottom the email.
  • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
  • We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
  • We do not sell, trade or otherwise transfer your identifiable information to outside parties. In the case of drop-shipping of products, your shipping information, name, phone number and business name will be provided to our suppliers. These companies are also bound to protect your privacy. In the event that it is required by the proper authorities, we will disclose your information as the law deems necessary to any lawful agency. We may also use your information to protect our rights and to dispute any chargebacks that may occur.
  • All transactions processed on this site are handled via a secure connection to SecureNet Payment Systems who is our trusted payment gateway provider. This payment provider is the only party who receives your billing information and at no point is this information ever provided to our suppliers or any other outside party. All transaction information is handled following current regulations and PCI compliance standards.
  • We will make readily available to customers information about our policies and practices relating to the management of personal information. 

 

If you have any questions regarding the policies in this statement feel free to contact dave@onpointinkjet.com or call (617) 903-7024